Customer Service Effectiveness: Useful Websites

The American Customer Satisfaction Index (ACSI) is an independent national benchmark of customer satisfaction with the quality of products and services available to household consumers in the United States.

Sponsored by Inc.com, this webpage has a list of links about communicating with other people.

Created by Donald Clark, this webpage includes suggestions and references for improving leadership and communication.

Customer Management IQ : a division of IQPC, is a forum for sharing ideas, best practices and solutions within the business community.

Free online articles sponsored by the print magazine, Entrepreneur.

A free online magazine by United Kingdom company, Emerald Management First. Includes articles relating to customer relationship management, management, and more.

Dr. Larry Nadig's tips for listening better.

Created by Dave Straker, this page is full of information about reading body language.